Southwest says sorry, offers consumers frequent-flyer factors

DALLAS– Southwest Airlines is trying to make vacationers who were caught in its rise of canceled flights over the vacations feel a little bit better regarding the airline by providing 25,000 frequent-flyer points.The airline company states the points deserve more than $300 in flights.Southwest included the deal in a letter– an additional apology for the crisis– from CEO Bob Jordan.”I understand that no quantity of apologies can reverse your experience,” Jordan created. He included the airline is acting “with great necessity” to refine refunds, return shed bags and also take care of requests for compensation of costs sustained by stranded travelers.Dallas-based Southwest terminated greater than 15,000 flights between Dec. 22 as well as Dec. 30, according to tracking service FlightAware. The flight interruptions started with a wintertime storm that swept across the country. While other airline companies recovered after a pair days, Southwest continued to struggle with staffs and aircrafts that were stranded far from where they were expected to be.Southwest said individuals reserved on flights from Dec. 24 to Jan. 2 that were canceled or “dramatically” postponed got the 25,000 points. It has not disclosed the number of guests were reserved on those flights.

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